Returns & Refunds
Easy returns within 30 days - no questions asked
30 Days
Return window
Free Returns
For exchanges
Quick Refunds
Within 5 business days
Easy Process
Self-service returns
Return Policy Overview
30-day return window: Items can be returned within 30 days of delivery for a full refund or exchange, provided they meet our return conditions.
What's Covered
- Items in original condition with all tags attached
- Unused products in original packaging
- Items that don't fit or meet your expectations
- Defective or damaged items
- Incorrectly shipped products
How to Return Items
Start Your Return
Visit your account dashboard or contact our support team to initiate a return request.
Pack & Ship
Pack items in original packaging and ship using our prepaid return label.
Get Refunded
Receive your refund within 5 business days of us receiving your return.
Start a Return
Ready to return an item? You can start the process right from your account.
Return Conditions
✅ Returnable Items
- • Clothing with tags attached
- • Unused electronics in original box
- • Books in resellable condition
- • Home goods in original packaging
- • Defective or damaged items
❌ Non-Returnable Items
- • Personalized or customized items
- • Underwear and intimate apparel
- • Perishable goods
- • Digital downloads
- • Gift cards
Refund Information
Processing Times
- Refund Processing: 1-2 business days after receiving return
- Credit Card: 3-5 business days to appear on statement
- PayPal: 1-2 business days
- Store Credit: Applied immediately
💡 Pro Tip: Choose Exchange for Free Return Shipping
Save on return shipping costs by choosing to exchange your item for a different size, color, or product instead of requesting a refund.
International Returns
International customers can return items within 30 days. However, return shipping costs are the customer's responsibility unless the item was defective or incorrectly shipped.
Important for International Returns
- • Mark packages as "RETURN" to avoid additional customs fees
- • Include original order number and reason for return
- • Contact support before shipping for return authorization
- • Extended processing times may apply
Exchanges
Want a different size or color? Exchanges are free and fast! We'll send your new item as soon as we receive your return.
Exchange Benefits
- • Free return shipping
- • Free shipping on exchange item
- • Faster than refund + new order
- • Keep your original order discounts
Exchange Process
- 1. Select "Exchange" when returning
- 2. Choose your new item
- 3. Ship back original item
- 4. New item ships immediately
Damaged or Defective Items
Received a damaged or defective item? We're sorry about that! Contact us within 48 hours and we'll make it right.
For Damaged Items
- • Email photos of the damage to support@souqio.com
- • Include your order number in the subject line
- • We'll provide a prepaid return label
- • Replacement will be sent immediately
Return Tracking
Track your return status anytime from your account dashboard. You'll receive email updates when we receive and process your return.
Need Help?
Our customer service team is here to help with any return questions or issues.
Email: returns@souqio.com
Support: support@souqio.com
Phone: Available Mon-Fri, 9 AM - 6 PM
Live Chat: Available on our website