Accessibility Statement
Our commitment to inclusive design and universal access
Last updated: December 27, 2024
Visual Support
High contrast, screen readers, keyboard navigation
Audio Alternatives
Captions, transcripts, visual indicators
Motor Support
Large click areas, keyboard shortcuts, voice control
Cognitive Support
Clear language, consistent layout, helpful error messages
Device Support
Works on all devices, browsers, assistive technologies
Inclusive Design
Built with accessibility in mind from the ground up
Our Commitment
At Souqio, we believe that everyone should have equal access to online shopping. We are committed to ensuring that our website and mobile applications are accessible to all users, including those with disabilities.
We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and are continuously working to improve the accessibility of our platform for all users.
Our Accessibility Goal
To provide an inclusive shopping experience that empowers everyone to discover, explore, and purchase products with confidence and independence.
Accessibility Features
Visual Accessibility
Design Features
- • High contrast color combinations (4.5:1 ratio minimum)
- • Scalable fonts and layouts up to 200% zoom
- • Clear visual hierarchy and spacing
- • Color is never the only way to convey information
Screen Reader Support
- • Semantic HTML markup throughout
- • Descriptive alt text for all images
- • Proper heading structure (H1-H6)
- • ARIA labels and landmarks
Keyboard & Motor Accessibility
Keyboard Navigation
- • Full keyboard accessibility (Tab, Enter, Arrow keys)
- • Visible focus indicators on all interactive elements
- • Skip navigation links to main content
- • Logical tab order throughout pages
Motor Support
- • Large click/touch targets (minimum 44px)
- • Generous spacing between interactive elements
- • No time limits on interactions
- • Support for voice control software
Cognitive Accessibility
Clear Communication
- • Simple, clear language throughout
- • Consistent navigation and layout
- • Helpful error messages with suggestions
- • Clear instructions for complex tasks
User Support
- • Progress indicators for multi-step processes
- • Confirmation dialogs for important actions
- • Auto-save functionality where appropriate
- • Multiple ways to contact support
Audio & Video Accessibility
Audio Content
- • Captions for all video content
- • Transcripts available when needed
- • Visual indicators for audio alerts
- • No auto-playing audio content
Media Controls
- • Accessible video player controls
- • Volume controls with visual feedback
- • Play/pause accessible via keyboard
- • Speed control options available
Supported Technologies
Our website is designed to work with assistive technologies and has been tested with:
Screen Readers
- • NVDA (Windows)
- • JAWS (Windows)
- • VoiceOver (macOS/iOS)
- • TalkBack (Android)
- • Dragon NaturallySpeaking
Browsers & Platforms
- • Chrome, Firefox, Safari, Edge (latest versions)
- • Windows, macOS, iOS, Android
- • Mobile and tablet devices
- • High contrast mode support
- • Zoom magnification tools
Input Methods
- • Keyboard navigation
- • Voice control software
- • Switch navigation devices
- • Eye-tracking systems
- • Touch screen accessibility
Visual Aids
- • Screen magnification software
- • High contrast displays
- • Color blindness filters
- • Reduced motion preferences
- • Custom font and size settings
Accessibility Standards
We follow established accessibility standards and guidelines:
WCAG 2.1 Level AA
We aim to meet Web Content Accessibility Guidelines 2.1 Level AA standards, which include:
- • Perceivable: Content is presentable in ways users can perceive
- • Operable: Interface components and navigation are operable
- • Understandable: Information and operation are understandable
- • Robust: Content can be interpreted by various assistive technologies
Section 508 Compliance
Our platform follows Section 508 standards for federal accessibility requirements, ensuring government users can access our services.
ADA Compliance
We work to ensure compliance with the Americans with Disabilities Act (ADA) standards for digital accessibility.
Testing & Validation
We regularly test our accessibility features through multiple methods:
Automated Testing
- • axe accessibility engine integration
- • Lighthouse accessibility audits
- • Continuous integration testing
- • Color contrast validation
Manual Testing
- • Screen reader testing across platforms
- • Keyboard-only navigation testing
- • User testing with disabled users
- • Expert accessibility reviews
Known Issues
We are continuously working to improve accessibility. Currently known issues include:
Areas Under Improvement
- • Some third-party payment widgets may have limited keyboard access (workarounds available)
- • Advanced search filters are being enhanced for better screen reader support
- • Product image zoom functionality is being updated for keyboard users
- • Live chat widget accessibility improvements in progress
Note: If you encounter any accessibility barriers, please contact us for assistance. We can often provide alternative ways to access content or complete tasks.
Getting Help
Accessibility Support
If you experience any accessibility barriers or need assistance using our website, please don't hesitate to contact us:
Email: accessibility@souqio.com
Phone: +1 (800) SOUQIO (available with TTY support)
Live Chat: Available on our website with accessibility features
Response Time: We aim to respond within 24 hours
Alternative Ordering
If you're unable to complete a purchase online, we offer alternative methods:
- • Phone orders with live assistance
- • Email order requests
- • Screen sharing support sessions
- • Family/caregiver assistance options
Resources & Guides
We provide helpful resources for using our platform:
- • Accessibility feature tutorials
- • Keyboard shortcuts guide
- • Screen reader navigation tips
- • Browser accessibility settings
Feedback & Reporting
Your feedback helps us improve accessibility for everyone. Please let us know:
What to Report
- • Accessibility barriers you encounter
- • Features that work well for you
- • Suggestions for improvements
- • Assistive technology compatibility issues
How to Report
- • Describe the specific page or feature
- • Tell us what assistive technology you're using
- • Explain what happened vs. what you expected
- • Include screenshots if helpful
Commitment: We take all accessibility feedback seriously and will work to address issues as quickly as possible. You can expect acknowledgment of your report within 2 business days and regular updates on our progress.
Future Improvements
We are continuously working to enhance accessibility. Upcoming improvements include:
Short Term (Next 3 months)
- • Enhanced voice control compatibility
- • Improved mobile app accessibility features
- • Better product image descriptions
- • Advanced keyboard shortcuts
Long Term (Next 12 months)
- • AI-powered accessibility features
- • Personalized accessibility preferences
- • Enhanced cognitive support tools
- • Multi-language accessibility improvements
Contact Information
Accessibility Team
Email: accessibility@souqio.com
Phone: +1 (800) SOUQIO
Available Monday-Friday, 9 AM - 6 PM EST