Cookie Policy - Souqio

What Are Cookies?

Cookies are small text files that are stored on your device when you visit websites. They help websites remember your preferences, improve functionality, and provide insights to help us enhance your experience.

This Cookie Policy explains how Souqio uses cookies and similar technologies, your choices regarding these technologies, and how to manage your preferences.

Types of Cookies We Use

Essential Cookies (Required)

These cookies are strictly necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

What they do:

• Authenticate your login sessions
• Remember items in your shopping cart
• Enable secure payment processing
• Protect against cross-site request forgery
• Load balancing for website performance

Note: These cookies cannot be disabled as they are essential for the website to function.

Analytics Cookies (Performance)

These cookies collect anonymous information about how visitors use our website to help us improve functionality and user experience.

Services we use:

Google Analytics: Tracks page views, user sessions, bounce rates, and traffic sources
Hotjar: Heat maps and session recordings to understand user behavior (when enabled)
Internal Analytics: Custom tracking for specific features and user flows

Information collected:

• Pages visited and time spent on each page
• How you navigate through our website
• Which features are most/least popular
• Error messages and technical issues
• General geographic location (city/country level)

Marketing Cookies (Targeting)

These cookies track your browsing activity to show you relevant advertisements and measure the effectiveness of our marketing campaigns.

Advertising platforms:

Meta Pixel (Facebook/Instagram): Retargeting ads and conversion tracking
Google Ads: Search and display advertising, remarketing campaigns
TikTok Pixel: Social media advertising and analytics
Pinterest Tag: Product discovery and shopping ads

What they enable:

• Show you relevant product recommendations
• Retarget you with ads for items you viewed
• Measure ad performance and ROI
• Create lookalike audiences for similar customers
• Optimize ad delivery timing and frequency

Preference Cookies (Functional)

These cookies remember your choices and preferences to provide a more personalized experience.

What they remember:

• Your preferred language and currency
• Region/country selection
• Recently viewed products
• Wishlist items (when not logged in)
• Cookie consent preferences
• Dark/light mode preference
• Font size and accessibility settings

Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. We don't control these cookies, and they are subject to the respective third party's privacy policies.

Third-party services we use:

Google Services

• Google Analytics
• Google Tag Manager
• Google Ads
• YouTube (embedded videos)

Social Media

• Meta Pixel
• TikTok Pixel
• Pinterest Tag
• Social login providers

Payment & Support

• Stripe (payment processing)
• PayPal
• Zendesk (customer support)
• Intercom (live chat)

Other Services

• Cloudflare (security)
• Mailchimp (email marketing)
• Trustpilot (reviews)
• Hotjar (analytics)

Managing Your Cookie Preferences

Cookie Consent Manager

When you first visit our website, you'll see a cookie consent banner allowing you to accept or customize your cookie preferences. You can change these settings at any time.

Browser Settings

You can also control cookies through your browser settings. Here's how to manage cookies in popular browsers:

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies

Important Note

Disabling certain cookies may affect website functionality. Essential cookies cannot be disabled without impacting core features like shopping cart and account access.

Mobile App Tracking

Our mobile apps may use similar technologies to cookies for tracking and analytics purposes. You can control these through your device settings:

iOS Settings

• Settings → Privacy → Tracking
• Settings → Privacy → Apple Advertising
• Limit Ad Tracking option
• App-specific privacy settings

Android Settings

• Settings → Privacy → Ads
• Google Settings → Ads
• Opt out of Ads Personalization
• Reset Advertising ID

Cookie Retention

Different cookies have different lifespans:

Session Cookies

Deleted when you close your browser (authentication, shopping cart)

Persistent Cookies

Stored for a specific period (preferences: 1 year, analytics: 2 years, marketing: 30-90 days)

Local Storage

Persists until manually cleared (cart data, user preferences)

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Updating the "Last updated" date at the top of this page
Displaying a notice on our website
Sending an email notification for significant changes
Requesting renewed consent where required

Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@souqio.com

Support: support@souqio.com

Phone: +1 (800) SOUQIO

Related Policies:
• Privacy Policy
• Terms of Service